Reconcile not showing the invoices

[repairshdp]

I have imported a bank statement and I'm trying to reconcile the payments. My problem is when I go to find a match the relevant invoice is not showing in the list. This is the first time I am doing this so the payments have not been matched with other payments. As an example: in the tenancy I can see that the first payment of £650 is due on the 01/04/18 and that it is invoice number inv-0069 when I go to the bank account and reconcile I can see the payment from the tenant and click find manually. But in the list there is no inv-0069. I have also noted that most of the other due payments are not listed either. Any help would be good as this is a major part of using this software for us. Thank you

[roy]

Hello

Thank you for contacting support

If the invoice you are referring to is due to a letting agent, you wont be able to reconcile it. The bank reconciliation feature matches up payments into and out of your bank account. If the payment never went there, you wont be able to match it. Please see the following Knowledge Base article on handling letting agent data in Landlord Vision

https://landlordvision.userecho.com/kno ... ord-vision

In a nutshell, you record the payment to the agent, this creates a statement where the fees are deducted and you can reconcile the nett payment from the agent to yourself

if you have any further queries, please do not hesitate to contact us via the helpdesk

Kind regards
Roy

[repairshdp]

Would it not be better when manually reconciling to show all outstanding invoices and bills so I can select the matching item. Or is this possible now?

[lettingst0]

Would it not be better when manually reconciling to show all outstanding invoices and bills so I can select the matching item. Or is this possible now?

Does anyone know if there is now a way to viewing ALL reconciled invoices? I have a few transactions now where there is definitely an invoice for the correct amount but it they do not show up when trying to reconcile with the imported payment.

Thanks

Matt