Hello
Thank you for contacting support
The only way you can do this really in Landlord Vision is to write off the income as bad debt. Go to Tenant Manager > Invoices > Add Credit Note and enter the sum that you are writing off for that tenant. Set the Credit Note to the Bad Debt item. You can find more detail here
https://landlordvision.userecho.com/kno ... g-bad-debt
Kind regards
Roy