Landlord Vision

I have a tenant who deducted money from the rent due for a property expense that she paid for us. How do I deal with that?

You can either reduce the rent for that particular month:
 
Tenant Manager => Tenancies => Hover over the tenant's name to bring up the cog icon => Select "Change Rent".
On this screen, change the "End Date" against the existing line to be the last day before the month of the reduced rent. Click on the + symbol on the right to add a second line. Enter the details of the reduced rate. Click on the + symbol again and then enter the details for the normal rate to resume. For example:
 
£750 Monthly 01/01/2015 31/08/2015 1 of the current month
£600 Monthly 01/09/2015 30/09/2015 1 of the current month
£750 Monthly 01/10/2015 31/12/2016, etc.
 
Alternatively, you can record that you have received the full amount of rent from your tenant but then issue a Credit Note => Refund for the amount that the tenant retained:
 
Tenant Manager => Invoices => Add Credit Note => Enter Credit Note information => Save => Add Refund.

I have done the later but now I cannot reconcile the account because the income doesn’t match with what was on the bank statement. Ideas?

Further to my last message, our development team have been working on a workaround and have now provided the following instructions:
 
1) Remove the refund against the credit note and also remove the credit note.
2) Remove the full payment against the rental invoice.
3) Issue a credit note in Tenant Manager => Invoices, however choose an appropriate Expense item for the credit note instead of the default Rental Income item.
4) Allocate the credit note to the rental invoice from which the tenant has deducted money for a property expense paid on behalf of the landlord.
5) Post the money received against the remainder of the rental invoice.